Home|School Resources|ArbiterSports Resource Center|Frequently Asked Questions - Officiating Assigners

Frequently Asked Questions - Officiating Assigners

Assigners Training

OHSAA certified assigners needing training or additional assistance with their ArbiterOne accounts should contact one of the designated assigners below to schedule a time for training. 

  Central/Southeast - Terry Williams (C: 740-602-0375, Email: delawareump@gmail.com)
  Northwest - Karen Raska (C: 419-466-7953, Email: rasassign.com)
  Northeast/East - Paul Jeremiah (C: 330-327-9020, Email: paul2jps@cs.com)
  Southwest - Kevin Forrer (C: 937-475-9130, Email: ohsaaassignor@aol.com)

The questions below are to assist licensed OHSAA assigers with the transition from using myOHSAA scheduling and contracting tools to using ArbiterSports software.  For questions concerning how the ArbiterSports software works or for technical support of the ArbiterSports products, please contact ArbiterSports by contacting the ArbiterSports help desk at 800-311-4060.

What is Arbiter and how does it work?

ArbiterSports is the leading software for the contracting of contest officials.  ArbiterSports has several software programs designed for officiating assigners, schools, and officials to automate the contracting of opponents and officials.

ArbiterOne is the software used by officiating assigners to contract officials for contests.  Assigners invite officials to join their assigning group.  Once the official accepts this electronic invitation, the official can be assigned to contests.  Officials must accept group invitations from assigners in order to receive officiating assignments.

My login credentials are not working, who do I contact?

Click the “Forgot Password” link to request a new password to be sent by typing in your email address.  If the email does not arrive in a timely manner, check your email spam filter.  If the "Forgot Password" does not resolve the login error, call the customer support phone number at ArbiterSports which is 800-311-4060.  Select 1 for Support and then whether you are a school staff member, administrator, or official.  You can get help on the phone with your password reset or you can also talk to a live person if none of the other options work.
NOTE: The OHSAA does not have access to your ArbiterSports login credentials.

Do officials have to continue using myOHSAA?

Yes, officials will still use myOHSAA to:
     - Maintain their contact information on their profiles
     - Renew their OHSAA Officiating Permit
     - Maintain their Concussion Certification
     - Submit the OHSAA Tournament Questionnaire
     - Check their state and local rules meeting attendance credits
     Register for officiating classes
     Access the school and officials directories

I am a new OHSAA official who is in or recently completed an OHSAA officiating course, how do I get my ArbiterOne profile?

1 – Students must be marked as “Passed” in myOHSAA by the instructor.
 
2 – Upon being marked “Passed” by the instructor, they will receive an OHSAA permit number the next business day.
NOTE: A student will not receive an OHSAA permit number unless they have saved their required concussion training information to their myOHSAA profile.  You should review this process in class with your students to ensure this doesn’t become a delay in their process of becoming an active official.
 
3 – Once a student receives a permit number, they become a new, active OHSAA official and may begin officiating.
 
4 – New officials cannot create their own Arbiter profile.  The OHSAA creates the profile for a new official using the email address on their profile in myOHSAA.
 
5 – Students need to add messaging@arbitersports.com to their address book in their email account.
NOTE: This is not a requirement but will help prevent a potential delay in their process of becoming an active official in Arbiter.
 
6 – The OHSAA creates new official profiles twice a week (Wednesday and Friday) during the peak season of courses, and once a week during off-peak season for courses.
NOTE: Officials will have their profile created on the next upload day after they receive their permit number. For example, if an official receives their permit number on a Friday morning they will be added on the following Wednesday.
 
7 – Once a profile has been created for the new official, they will be sent the “Welcome Email” from Arbiter. This is why it is critical for new officials to add messaging@arbitersports.com to their address book.
 
8 – Before an assigner or school can locate the new official in Arbiter and assign them to games, the official must follow the instructions in the Welcome Email, log into their profile for the first time, andaccept the OHSAA ArbiterOne group invitation (group 105755).

Who do I contact for technical support?

For Technical Support call ArbiterSports customer service at 800-311-4060.  Select 1 for support and follow the prompts to speak to an ArbiterSports representative. ArbiterSports Technical Support is available from 8 am – 9 pm Monday through Thursday, 8 am – 7 pm on Friday, and 10 am – 4 pm on Saturday.  These times are Eastern Time.

During what hours is technical support available?

ArbiterSports Technical Support is available from 8 am – 9 pm Monday through Thursday, 8 am – 7 pm on Friday, and 10 am – 4 pm on Saturday.  These times are Eastern Time.

Will every school use ArbiterPay?

No. Each school will decide how they will pay officials.  Some school districts will use ArbiterPay to pay officials but others may not. 

Will OHSAA tournament contests be paid through ArbiterPay?

Currently only some sport officials are paid using ArbiterPay for regional and state tournaments only.  Full implementation of ArbiterPay for all levels of OHSAA tournaments will occur over the next 18 months.

Will assigners or schools enter game contracts?

The contracting of games will be decided between the school and their assigners.

Will ArbiterGame and ArbiterOne communicate with each other?

ArbiterGame and ArbiterOne will communicate with each other if the assigners complete the upgrade process on their ArbiterOne account.

How does an assigner upgrade their ArbiterOne account?

Complete instructions are available on ArbiterSports.com at this link. (https://arbitersports.zendesk.com/hc/en-us/articles/203062196)

Who do I contact if I need help upgrading my assigner account?

ArbiterSports team will be able to assist. Support email is support@ArbiterSports.com and the phone number is 800-311-4060.

Are OHSAA member schools required to use ArbiterSports?

In part, Yes. 
High schools will be expected to enter varsity contests and varsity officials contracts into ArbiterSports. A school can continue to use another scheduling vendor, but the OHSAA will expect the minimum information to be entered into Arbiter. All OHSAA licensed officiating assigners and member high schools will contract officials using ArbiterSports.

I have already entered officials for future events into myOHSAA. Do I have to re-enter these officials in ArbiterOne?

Yes. All officials’ contracts in myOHSAA for every event scheduled after July 31, 2016, will be voided.

Will ArbiterOne training be available for assigners?

Assigners will attend training sessions to collaboratively along with the schools from each league for which they assign officials.  These training sessions will be scheduled by the league commissioner and held between November 18 and December 22.  For more information and updates regarding training for each league CLICK HERE.

What is OHSAA's group #105755 used for?

OHSAA group #105755 is the "super" group for ArbiterSports in Ohio. This group give the assigners the active officials to pick from and an official will receive their OHSAA Regional and State Tournament assignments from this group.

How will officials be notified when they have a contract to accept?

Officials will get an email when they have been sent a new contest assignment.  At that point the official can login either on a computer, tablet, or on ArbiterMobile using their phone to accept or decline that assignment.

Why is the OHSAA switching from myOHSAA to ArbiterSports?

ArbiterSports allows officials and assigners to access all games in one location.  Assigners that contract officials for events other than events for OHSAA member schools, had to use different methods to assign officials.  In addition, officials then had several places in which to find their assignments and coordinate calendars.  The Arbiter allows any level of contest to be assigned and the official has just one place to look.  In addition, the Arbiter has enhanced tools for scheduling that our member schools want and need that were not available in myOHSAA.

Do I have to pay to use ArbiterOne?

No, as long as the official is OHSAA certified and is being contracted for an OHSAA member school's event.